Category: Topics

Online AND Offline: Customers expect top experiences, anywhere.

Remember the days when you clicked on something interesting online […]

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Acquisition or Retention?

In a nutshell, both have to happen in the right […]

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A NORA, SAS and Digital Alchemy Webinar

Unlocking 360- degree visibility: a breakthrough is customer data and […]

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A technology blueprint for personalization at scale

Personalization at scale requires companies to take on the challenges […]

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Stabilising post pandemic – What to do with Marketing in a Bear market…

So the world is finally emerging from its COVID 19 […]

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Is your Loyalty program the best it can be?

In the old days, Customers weighed up how much plastic […]

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5 Marketing Automation Fundamentals To Boost Your Strategy

Good marketing is a critical piece of any successful business […]

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What marketers should know about customer journey analytics

Customer journey analytics tell you how customers are engaging with […]

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Is your Marketing activity becoming “asynchronous”?

If you want consistent Customer Experiences, you need both data […]

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What is a customer data platform or CDP and why are so many marketers talking about them?

With pandemic concerns spurring the movement of customer interactions – […]

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5 email marketing lessons learned in the pandemic

And how to apply them to your email marketing program. […]

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Lifecycle Marketing is due for some change

Lifecycle Marketing is due for some renovation! In the next […]

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Benefits of a Customer Data Platform (CDP) explained

Not just for tech wonks: Benefits of a CDP explained […]

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A new model for maximizing value from marketing technology

For a decade, companies have been identifying, selecting, and managing their marketing technology based on expedience, rather than long term sustainability

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4 Ways That AI Is Improving the Customer Experience

As one of the leading trends in technology, Artificial Intelligence (AI) continues to gain in popularity for marketers and sales professionals, and has grown to be an essential tool for brands that wish to provide a hyper-personalized, exceptional customer experience

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Omnichannel: The path to value

Haphazard efforts at omnichannel can destroy value. Here’s what top retailers do to get it right.

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Insight v Instinct

How much can we trust our instincts anymore?  Recently, I […]

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Rise of the MVP. Fall of Marketing at Scale

Suites, Demos and Hope Marketing automation these days is part […]

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Mine, Mine and Mine. Ours

Little kids often say ‘mine’ and as parents we encourage […]

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The Need for Orchestration

My dad was a great fan of Andre Rieu and […]

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Generating Demand

There are two ways to generate demand for your business, […]

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How your Email Language is Changing…

Have we noticed how busy our inboxes and socials have […]

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Understanding Conversion Motivation

What tips stock markets into freefall isn’t economic data, its […]

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Baby Boomers fighting for survival

On the 25th of December 2019,  a whole group of […]

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